Alex Yates: Learning and teaching the ropes below deck

A friend of mine had worked at BC Ferries for years as a deckhand. He told me they were always looking for people and said I should apply. So I went out and took all the courses I needed. I went to a job fair and told the BC Ferries staff there I wanted to be a deckhand. They started listing all the certificates I’d need, and I slid mine across the table and said, “I’ve taken them already.”

They gave me a recruiter’s number and told me to call the next day. When I did, they said they could probably get me into the terminal. It wasn’t exactly what I had planned, but I really enjoyed my time working terminal. It was a great group of people and every day was different. You got to interact with the public and work with a strong team. The only reason I moved to the boats was because I was only getting a shift or two a month at the time and I had a mortgage to pay.

These days I work in the engine room.

One thing people might not know is how much happens behind the scenes to keep the ferries running. When people ask what we do on graveyard shifts, they’re often surprised. They assume the boat is just sitting there, but that’s when a lot of the work happens.

We’re bringing fuel on board, pumping sewage ashore and doing maintenance on engines that have been running all day and finally get a chance to be shut down. A lot of that work has to be done in a five or six-hour window while the vessel is docked. When the crew arrives in the morning, the boat is ready to go. Most people never see what it took overnight to make that happen.

When people do get the chance to walk through the engine room, they’re shocked by the size of everything. The engines are the size of a small school bus. From upstairs, it’s easy to forget what’s underneath you.

This job teaches you how important it is to stay alert. I remember a situation where one of the guys doing his rounds noticed a small fuel spill that hadn’t been there earlier. It’s the kind of thing you only catch if you’re paying attention, if you know the space and what’s normal. We dealt with it right away, but it’s a good example of why our checks matter. There are a lot of systems running on board and catching things early is a big part of keeping passengers safe.

One of the challenges of the job is working with a constantly changing crew. I change start times every couple of days and often work with newer employees, so a big part of the job becomes teaching. If someone hasn’t done a task before, then it’s a learning day. I’ll show them how to do it so next time they can handle it themselves. Eventually, they can teach the next person.

That’s how I learned when I started. On my very first shift, Eric McNeely walked me around the engine room and showed me what he did and how everything worked. He basically went through it piece by piece and said, “This is what I do.”

At the time you’re just trying to take it all in. Later, once you’ve been doing the job for a while, you realize the order he showed things in makes sense. Eric’s our president now, but back then he was the one showing the new guy around the engine room on day one.

Now that I’ve been here longer, I try to pass that knowledge along whenever I can.

I stay involved in the union as a shop steward and the second vice-president of Local 2. I also sit on several site safety committees and our local grievance and convention resolution committees.

Last year I also helped organize the Golf for Graeme tournament, in memory of Second Officer Graeme Barnes, which supports a scholarship in his name to help students pursuing marine careers. We raised nearly $13,500 in under two years. In a close-knit industry like ours, losses are felt deeply. Events like Golf for Graeme are also about reminding each other that mental health matters and that none of us are alone.

Long shifts, changing schedules and time away from family can take a toll. It’s not always something people talk about but sometimes people are going through a lot and nobody realizes it. That’s why it’s important to look out for each other.

Alex Yates, ERR on Watch 9, Nanaimo

Northern Operations

Please note that our webpage contains external links. We do not control the content or availability of these external sites, and inclusion of any link does not necessarily imply endorsement or affiliation.

Crisis Lines

Northern BC Crisis Line: 1.888.562.1214
https://crisis-centre.ca/

Kuu-us Crisis Line: 1.250.723.2323
The KUU-US Crisis Line is a resource for suicide prevention for Indigenous people on Vancouver Island and in the province of British Columbia. Help is available 24 hours a day. If you are facing a crisis, call any time.

Adult Crisis Line:   1.250.723.4050

Youth Crisis Line:  1.250.723.2040

24 Hour Helpline for Men & Women: 250.627.8588

Vancouver Island and through the Province of BC:  1.800.588.8717

Kuu-us Crisis Line: 1.250.723.2323
The KUU-US Crisis Line is a resource for suicide prevention for Indigenous people on Vancouver Island and in the province of British Columbia. Help is available 24 hours a day. If you are facing a crisis, call any time.

Adult Crisis Line:   1.250.723.4050

Youth Crisis Line:  1.250.723.2040

Vancouver Island and through the Province of BC:  1.800.588.8717

BC Bereavement Helpline
https://bcbh.ca/
https://www.healthlinkbc.ca/health-topics/suicidal-thoughts-or-threats
https://helpstartshere.gov.bc.ca/

Indian Residential School Survivors Society Crisis Line: 1.800.721.0066
www.irsss.ca

Youth Against Violence Line: 1.800.680.4264
http://www.youthagainstviolenceline.com/

Services and Societies

Victim Services in BC – 1.800.563.0808 (call or text)
211-VICTIMLINKBC@UWBC.CA
https://www.bchousing.org/housing-assistance/women-leaving-violence
VictimLinkBC is a support program for victims of crime and trauma across B.C.

Information, Advocacy, & Support for BC Seniors
https://seniorsfirstbc.ca/
Seniors Abuse & Information Line (SAIL) at 604.437.1940 or toll free at 1.866.437.1940, 7 days a week from 8:00 a.m. to 8:00 p.m., to get a referral to their legal advocate and other programs.

BC Mental Health and Substance Use Services:
http://www.bcmhsus.ca/
https://www.heretohelp.bc.ca/

Northern Vancouver Island Mental Health and Substance Use
https://www.islandhealth.ca/our-services/mental-health-substance-use-services/access-referrals-mental-health-substance-use-services/referrals-mount-waddington-mental-health-substance-use
Port Hardy – 250.902.6051
Port McNeil – 250.956.4461

Prince Rupert Adult Mental Health and Addictions – 250.622.6310
https://www.princerupert.ca/index-pages/directory-listings/mental-health-addictions-services-program

Mom’s Stop the Harm/Holding Hope
https://www.momsstoptheharm.com/

Stopping the Violence Counselling Program
https://www2.gov.bc.ca/assets/gov/law-crime-and-justice/criminal-justice/bc-criminal-justice-system/if-victim/victim-of-crime/staying-safe/stv-directory.pdf

BC Schizophrenia Society:
https://www.bcss.org/
General Information on Early Psychosis Intervention

Friendship House Association – 250.627.1717
https://friendshiphouse.ca/
The Friendship House Association of Prince Rupert is an inclusive organization that exists to provide programs and services to the community at large, with an emphasis on the needs of the First Nations People in the areas of education, culture, health and recreation.

Other Offerings:
Aama Goot Aboriginal Women’s Wellness – 250.627.1717 ext. 28
Mental Health Outreach Worker – 250.627.1717 ext. 30

North Coast Transition Society – 250.627.8959
24 Hour Confidential Help Line: 250.627.8588
https://www.ncts.ca/
Sexual Abuse Intervention Program, Stopping the Violence Counseling Program, Supportive Recovery Program

Sacred Wolf Friendship Center – 250.902.0552
https://www.sacredwolf.ca/
Sacred Wolf Friendship Centre, a non-profit organization emphasizing the philosophies and values of varied aboriginal cultures and traditions provides programs in health, welfare, social services, human rights, culture, education, recreation and equality for all genders of aboriginal people of all age groups.

Anscombe Outpatient Services:
https://www.islandhealth.ca/our-services/mental-health-substance-use-services/anscomb-outpatient-services
The goal of the Anscomb Program is to support children, youth and their families by evaluating and planning treatment for significant emotional, behavioural, psychological and psychiatric symptoms in order to increase the mental health and functioning of children and youth at home, at school and within their home community.

Hoarding Services (HEAT):
https://www.islandhealth.ca/our-services/hoarding-services/hoarding-services-heat

Gambling:
https://www.playnow.com/gamesense/kids-and-gambling.html
https://www.playnow.com/gamesense/support-and-resources.html
https://headsupguys.org/

Northern Gulf Islands

Please note that our webpage contains external links. We do not control the content or availability of these external sites, and inclusion of any link does not necessarily imply endorsement or affiliation.

Crisis Lines

24 Hour Vancouver Island Crisis Line: 1.888.494.3888
https://www.vicrisis.ca/
https://www.vicrisis.ca/crisis-chat/
https://www.islandhealth.ca/our-services/mental-health-substance-use-services
https://www.islandhealth.ca/our-services/mental-health-substance-use-services/access-referrals-mental-health-substance-use-services
https://www.islandhealth.ca/our-services/youth-family-substance-use-services/access-referrals-youth-family-substance-use-services

Comox Valley Transition Society 24 Hour Crisis Line: 250.338.1227

Kuu-us Crisis Line: 1.250.723.2323
The KUU-US Crisis Line is a resource for suicide prevention for Indigenous people on Vancouver Island and in the province of British Columbia. Help is available 24 hours a day. If you are facing a crisis, call any time.

Adult Crisis Line:   1.250.723.4050

Youth Crisis Line:  1.250.723.2040

Vancouver Island and through the Province of BC:  1.800.588.8717

Kuu-us Crisis Line: 1.250.723.2323
The KUU-US Crisis Line is a resource for suicide prevention for Indigenous people on Vancouver Island and in the province of British Columbia. Help is available 24 hours a day. If you are facing a crisis, call any time.

Adult Crisis Line:   1.250.723.4050

Youth Crisis Line:  1.250.723.2040

Vancouver Island and through the Province of BC:  1.800.588.8717

BC Bereavement Helpline
https://bcbh.ca/
https://www.healthlinkbc.ca/health-topics/suicidal-thoughts-or-threats
https://helpstartshere.gov.bc.ca/

Indian Residential School Survivors Society Crisis Line: 1.800.721.0066
www.irsss.ca

Youth Against Violence Line: 1.800.680.4264
http://www.youthagainstviolenceline.com/

Services and Societies

Victim Services in BC – 1.800.563.0808 (call or text)
211-VICTIMLINKBC@UWBC.CA
https://www.bchousing.org/housing-assistance/women-leaving-violence
VictimLinkBC is a support program for victims of crime and trauma across B.C.

Information, Advocacy, & Support for BC Seniors
https://seniorsfirstbc.ca/
Seniors Abuse & Information Line (SAIL) at 604.437.1940 or toll free at 1.866.437.1940, 7 days a week from 8:00 a.m. to 8:00 p.m., to get a referral to their legal advocate and other programs.

Care-A-Van – Where to Get Help
https://www.cvcareavan.ca/wheretoget-help

BC Mental Health and Substance Use Services:
http://www.bcmhsus.ca/
https://www.heretohelp.bc.ca/

Comox Valley Mental Health and Substance Use
https://www.islandhealth.ca/our-services/mental-health-substance-use-services/adult-mental-health-substance-use-services/comox-valley-mental-health-substance-use

Mom’s Stop the Harm/Holding Hope
https://www.momsstoptheharm.com/

Comox Valley Transition Society
https://cvts.ca/

BC Schizophrenia Society:
https://www.bcss.org/
General Information on Early Psychosis Intervention

Anxiety Disorders Clinic: 
https://www.islandhealth.ca/our-services/mental-health-substance-use-services/anxiety-disorders-clinic

Anscombe Outpatient Services:
https://www.islandhealth.ca/our-services/mental-health-substance-use-services/anscomb-outpatient-services
The goal of the Anscomb Program is to support children, youth and their families by evaluating and planning treatment for significant emotional, behavioural, psychological and psychiatric symptoms in order to increase the mental health and functioning of children and youth at home, at school and within their home community.

The Foundry
https://foundrybc.ca/comoxvalley/

Child & Youth TeleMental Health Service:
https://www.islandhealth.ca/our-services/children-youth-services/child-youth-telemental-health-service
The Mental Health & Substance Use (MHSU) TeleMental Health Program provides consultative psychiatric care to patients in areas that typically experience long wait times or do not have access to local psychiatry services.
Typical TeleMental Health and Substance Use consults could include: medication reviews, substance use screening, assessment, diagnosis and intervention.

Eating Disorder Service:
https://www.islandhealth.ca/our-services/mental-health-substance-use-services/eating-disorders-services

Hoarding Services (HEAT):
https://www.islandhealth.ca/our-services/hoarding-services/hoarding-services-heat

Gambling:
https://www.playnow.com/gamesense/kids-and-gambling.html
https://www.playnow.com/gamesense/support-and-resources.html
https://headsupguys.org/

Southern Gulf Islands

Please note that our webpage contains external links. We do not control the content or availability of these external sites, and inclusion of any link does not necessarily imply endorsement or affiliation.

Crisis Lines

24 Hour Vancouver Island Crisis Line: 1.888.494.3888
https://www.vicrisis.ca/
https://www.vicrisis.ca/crisis-chat/
https://www.islandhealth.ca/our-services/mental-health-substance-use-services
https://www.islandhealth.ca/our-services/mental-health-substance-use-services/access-referrals-mental-health-substance-use-services
https://www.islandhealth.ca/our-services/youth-family-substance-use-services/access-referrals-youth-family-substance-use-services

Kuu-us Crisis Line: 1.250.723.2323
The KUU-US Crisis Line is a resource for suicide prevention for Indigenous people on Vancouver Island and in the province of British Columbia. Help is available 24 hours a day. If you are facing a crisis, call any time.

Adult Crisis Line:   1.250.723.4050

Youth Crisis Line:  1.250.723.2040

Vancouver Island and through the Province of BC:  1.800.588.8717

BC Bereavement Helpline
https://bcbh.ca/
https://www.healthlinkbc.ca/health-topics/suicidal-thoughts-or-threats
https://helpstartshere.gov.bc.ca/

Indian Residential School Survivors Society Crisis Line: 1.800.721.0066
www.irsss.ca

Youth Against Violence Line: 1.800.680.4264
http://www.youthagainstviolenceline.com/

Services and Societies

Victim Services in BC – 1.800.563.0808 (call or text)
211-VICTIMLINKBC@UWBC.CA
https://www.bchousing.org/housing-assistance/women-leaving-violence
VictimLinkBC is a support program for victims of crime and trauma across B.C.

Information, Advocacy, & Support for BC Seniors
https://seniorsfirstbc.ca/
Seniors Abuse & Information Line (SAIL) at 604.437.1940 or toll free at 1.866.437.1940, 7 days a week from 8:00 a.m. to 8:00 p.m., to get a referral to their legal advocate and other programs.

BC Mental Health and Substance Use Services:
http://www.bcmhsus.ca/
https://www.heretohelp.bc.ca/

Mom’s Stop the Harm/Holding Hope
https://www.momsstoptheharm.com/

BC Schizophrenia Society:
https://www.bcss.org/
General Information on Early Psychosis Intervention

Anxiety Disorders Clinic:
https://www.islandhealth.ca/our-services/mental-health-substance-use-services/anxiety-disorders-clinic

Anscombe Outpatient Services:
https://www.islandhealth.ca/our-services/mental-health-substance-use-services/anscomb-outpatient-services
The goal of the Anscomb Program is to support children, youth and their families by evaluating and planning treatment for significant emotional, behavioural, psychological and psychiatric symptoms in order to increase the mental health and functioning of children and youth at home, at school and within their home community.

Child & Youth TeleMental Health Service:
https://www.islandhealth.ca/our-services/children-youth-services/child-youth-telemental-health-service
The Mental Health & Substance Use (MHSU) TeleMental Health Program provides consultative psychiatric care to patients in areas that typically experience long wait times or do not have access to local psychiatry services.
Typical TeleMental Health and Substance Use consults could include: medication reviews, substance use screening, assessment, diagnosis and intervention.

Eating Disorder Service:
https://www.islandhealth.ca/our-services/mental-health-substance-use-services/eating-disorders-services

Hoarding Services (HEAT):
https://www.islandhealth.ca/our-services/hoarding-services/hoarding-services-heat

Gambling:
https://www.playnow.com/gamesense/kids-and-gambling.html
https://www.playnow.com/gamesense/support-and-resources.html
https://headsupguys.org/

Powell River

Please note that our webpage contains external links. We do not control the content or availability of these external sites, and inclusion of any link does not necessarily imply endorsement or affiliation.

Crisis Lines

Kuu-us Crisis Line: 1.250.723.2323
The KUU-US Crisis Line is a resource for suicide prevention for Indigenous people on Vancouver Island and in the province of British Columbia. Help is available 24 hours a day. If you are facing a crisis, call any time.

Adult Crisis Line:   1.250.723.4050

Youth Crisis Line:  1.250.723.2040

Vancouver Island and through the Province of BC:  1.800.588.8717

BC Bereavement Helpline
https://bcbh.ca/
https://www.healthlinkbc.ca/health-topics/suicidal-thoughts-or-threats
https://helpstartshere.gov.bc.ca/

Indian Residential School Survivors Society Crisis Line: 1.800.721.0066
www.irsss.ca

Youth Against Violence Line: 1.800.680.4264
http://www.youthagainstviolenceline.com/

Services and Societies

Victim Services in BC – 1.800.563.0808 (call or text)
211-VICTIMLINKBC@UWBC.CA
https://www.bchousing.org/housing-assistance/women-leaving-violence
VictimLinkBC is a support program for victims of crime and trauma across B.C.

Information, Advocacy, & Support for BC Seniors
https://seniorsfirstbc.ca/
Seniors Abuse & Information Line (SAIL) at 604.437.1940 or toll free at 1.866.437.1940, 7 days a week from 8:00 a.m. to 8:00 p.m., to get a referral to their legal advocate and other programs.

BC Mental Health and Substance Use Services:
http://www.bcmhsus.ca/
https://www.heretohelp.bc.ca/

Mom’s Stop the Harm/Holding Hope
https://www.momsstoptheharm.com/

BC Schizophrenia Society:
https://www.bcss.org/
General Information on Early Psychosis Intervention

Anscombe Outpatient Services:
https://www.islandhealth.ca/our-services/mental-health-substance-use-services/anscomb-outpatient-services
The goal of the Anscomb Program is to support children, youth and their families by evaluating and planning treatment for significant emotional, behavioural, psychological and psychiatric symptoms in order to increase the mental health and functioning of children and youth at home, at school and within their home community.

Hoarding Services (HEAT):
https://www.islandhealth.ca/our-services/hoarding-services/hoarding-services-heat

Gambling:
https://www.playnow.com/gamesense/kids-and-gambling.html
https://www.playnow.com/gamesense/support-and-resources.html
https://headsupguys.org/

Langdale

Please note that our webpage contains external links. We do not control the content or availability of these external sites, and inclusion of any link does not necessarily imply endorsement or affiliation.

Crisis Lines

Kuu-us Crisis Line: 1.250.723.2323
The KUU-US Crisis Line is a resource for suicide prevention for Indigenous people on Vancouver Island and in the province of British Columbia. Help is available 24 hours a day. If you are facing a crisis, call any time.

Adult Crisis Line:   1.250.723.4050

Youth Crisis Line:  1.250.723.2040

Vancouver Island and through the Province of BC:  1.800.588.8717

Victoria Women’s Sexual Assault Centre Crisis and Information line: 250.383.3232

Victoria Women’s Transition House 24 Hour Crisis Line: 250.385.6611

BC Bereavement Helpline
https://bcbh.ca/
https://www.healthlinkbc.ca/health-topics/suicidal-thoughts-or-threats
https://helpstartshere.gov.bc.ca/

Indian Residential School Survivors Society Crisis Line: 1.800.721.0066
www.irsss.ca

Youth Against Violence Line: 1.800.680.4264
http://www.youthagainstviolenceline.com/

Services and Societies

Victim Services in BC – 1.800.563.0808 (call or text)
211-VICTIMLINKBC@UWBC.CA
https://www.bchousing.org/housing-assistance/women-leaving-violence
VictimLinkBC is a support program for victims of crime and trauma across B.C.

Information, Advocacy, & Support for BC Seniors
https://seniorsfirstbc.ca/
Seniors Abuse & Information Line (SAIL) at 604.437.1940 or toll free at 1.866.437.1940, 7 days a week from 8:00 a.m. to 8:00 p.m., to get a referral to their legal advocate and other programs.

BC Mental Health and Substance Use Services:
http://www.bcmhsus.ca/
https://www.heretohelp.bc.ca/

Mom’s Stop the Harm/Holding Hope
https://www.momsstoptheharm.com/

BC Schizophrenia Society:
https://www.bcss.org/
General Information on Early Psychosis Intervention

Anscombe Outpatient Services:
https://www.islandhealth.ca/our-services/mental-health-substance-use-services/anscomb-outpatient-services
The goal of the Anscomb Program is to support children, youth and their families by evaluating and planning treatment for significant emotional, behavioural, psychological and psychiatric symptoms in order to increase the mental health and functioning of children and youth at home, at school and within their home community.

Hoarding Services (HEAT):
https://www.islandhealth.ca/our-services/hoarding-services/hoarding-services-heat

Gambling:
https://www.playnow.com/gamesense/kids-and-gambling.html
https://www.playnow.com/gamesense/support-and-resources.html
https://headsupguys.org/

Lower Mainland

Please note that our webpage contains external links. We do not control the content or availability of these external sites, and inclusion of any link does not necessarily imply endorsement or affiliation.

Crisis Lines

Fraser Health Crisis Line: 1.877.820.74444
https://www.crisislines.bc.ca/fraser
Serves the Fraser Health Region from Burnaby to Boston Bar: New Westminster, Coquitlam, Maple Ridge, Pitt Meadows, White Rock, South Surrey, Delta, Surrey, Langley, Abbotsford, Mission, Chilliwack, Hope, and Agassiz

Kuu-us Crisis Line: 1.250.723.2323
The KUU-US Crisis Line is a resource for suicide prevention for Indigenous people on Vancouver Island and in the province of British Columbia. Help is available 24 hours a day. If you are facing a crisis, call any time.

Adult Crisis Line:   1.250.723.4050

Youth Crisis Line:  1.250.723.2040

Vancouver Island and through the Province of BC:  1.800.588.8717

Victoria Women’s Sexual Assault Centre Crisis and Information line: 250.383.3232

Victoria Women’s Transition House 24 Hour Crisis Line: 250.385.6611

BC Bereavement Helpline
https://bcbh.ca/
https://www.healthlinkbc.ca/health-topics/suicidal-thoughts-or-threats
https://helpstartshere.gov.bc.ca/

Indian Residential School Survivors Society Crisis Line: 1.800.721.0066
www.irsss.ca

Youth Against Violence Line: 1.800.680.4264
http://www.youthagainstviolenceline.com/

Services and Societies

Victim Services in BC – 1.800.563.0808 (call or text)
211-VICTIMLINKBC@UWBC.CA
https://www.bchousing.org/housing-assistance/women-leaving-violence
VictimLinkBC is a support program for victims of crime and trauma across B.C.

Information, Advocacy, & Support for BC Seniors
https://seniorsfirstbc.ca/
Seniors Abuse & Information Line (SAIL) at 604.437.1940 or toll free at 1.866.437.1940, 7 days a week from 8:00 a.m. to 8:00 p.m., to get a referral to their legal advocate and other programs.

BC Mental Health and Substance Use Services:
http://www.bcmhsus.ca/
https://www.heretohelp.bc.ca/

Mom’s Stop the Harm/Holding Hope
https://www.momsstoptheharm.com/

As U Ar Counselling
https://www.asurcounselling.com/

EC Family Support Services (Maple Ridge)
https://ecfamilysupport.com/

Neurodiversity-Affirming Mental Health Professionals
Oralie Loong (Burnaby) – https://neurodivergentcounselling.ca/
Rae Morris – https://www.raemorriscounselling.com/
Alex Leslie – https://www.understorycounselling.com/
Cherish Clinic – https://cherishclinic.com/
Camille Long – https://www.camillelong.com/
Julia Olsen – https://www.juliaolsen.com/

BC Schizophrenia Society:
https://www.bcss.org/
General Information on Early Psychosis Intervention

Anscombe Outpatient Services:
https://www.islandhealth.ca/our-services/mental-health-substance-use-services/anscomb-outpatient-services
The goal of the Anscomb Program is to support children, youth and their families by evaluating and planning treatment for significant emotional, behavioural, psychological and psychiatric symptoms in order to increase the mental health and functioning of children and youth at home, at school and within their home community.

Hoarding Services (HEAT):
https://www.islandhealth.ca/our-services/hoarding-services/hoarding-services-heat

Gambling:
https://www.playnow.com/gamesense/kids-and-gambling.html
https://www.playnow.com/gamesense/support-and-resources.html
https://headsupguys.org/

Nanaimo, Cedar, and Parksville

Please note that our webpage contains external links. We do not control the content or availability of these external sites, and inclusion of any link does not necessarily imply endorsement or affiliation.

Crisis Lines

24 Hour Vancouver Island Crisis Line: 1.888.494.3888
https://www.vicrisis.ca/
https://www.vicrisis.ca/crisis-chat/
https://www.islandhealth.ca/our-services/mental-health-substance-use-services
https://www.islandhealth.ca/our-services/mental-health-substance-use-services/access-referrals-mental-health-substance-use-services
https://www.islandhealth.ca/our-services/youth-family-substance-use-services/access-referrals-youth-family-substance-use-services

Kuu-us Crisis Line: 1.250.723.2323
The KUU-US Crisis Line is a resource for suicide prevention for Indigenous people on Vancouver Island and in the province of British Columbia. Help is available 24 hours a day. If you are facing a crisis, call any time.

Adult Crisis Line:   1.250.723.4050

Youth Crisis Line:  1.250.723.2040

Vancouver Island and through the Province of BC:  1.800.588.8717

BC Bereavement Helpline
https://bcbh.ca/
https://www.healthlinkbc.ca/health-topics/suicidal-thoughts-or-threats
https://helpstartshere.gov.bc.ca/

Indian Residential School Survivors Society Crisis Line: 1.800.721.0066
www.irsss.ca

Youth Against Violence Line: 1.800.680.4264
http://www.youthagainstviolenceline.com/

Services and Societies

Victim Services in BC – 1.800.563.0808 (call or text)
211-VICTIMLINKBC@UWBC.CA
https://www.bchousing.org/housing-assistance/women-leaving-violence
VictimLinkBC is a support program for victims of crime and trauma across B.C.

Information, Advocacy, & Support for BC Seniors
https://seniorsfirstbc.ca/
Seniors Abuse & Information Line (SAIL) at 604.437.1940 or toll free at 1.866.437.1940, 7 days a week from 8:00 a.m. to 8:00 p.m., to get a referral to their legal advocate and other programs.

BC Mental Health and Substance Use Services:
http://www.bcmhsus.ca/
https://www.heretohelp.bc.ca/

The Village Clinic
https://thevillageclinic.ca/

Mom’s Stop the Harm/Holding Hope
https://www.momsstoptheharm.com/

BC Schizophrenia Society:
https://www.bcss.org/
General Information on Early Psychosis Intervention

Anxiety Disorders Clinic:
https://www.islandhealth.ca/our-services/mental-health-substance-use-services/anxiety-disorders-clinic

Anscombe Outpatient Services:
https://www.islandhealth.ca/our-services/mental-health-substance-use-services/anscomb-outpatient-services
The goal of the Anscomb Program is to support children, youth and their families by evaluating and planning treatment for significant emotional, behavioural, psychological and psychiatric symptoms in order to increase the mental health and functioning of children and youth at home, at school and within their home community.

Child & Youth TeleMental Health Service:
https://www.islandhealth.ca/our-services/children-youth-services/child-youth-telemental-health-service
The Mental Health & Substance Use (MHSU) TeleMental Health Program provides consultative psychiatric care to patients in areas that typically experience long wait times or do not have access to local psychiatry services.
Typical TeleMental Health and Substance Use consults could include: medication reviews, substance use screening, assessment, diagnosis and intervention.

Eating Disorder Service:
https://www.islandhealth.ca/our-services/mental-health-substance-use-services/eating-disorders-services

Hoarding Services (HEAT):
https://www.islandhealth.ca/our-services/hoarding-services/hoarding-services-heat

Gambling:
https://www.playnow.com/gamesense/kids-and-gambling.html
https://www.playnow.com/gamesense/support-and-resources.html
https://headsupguys.org/

Swartz Bay and Victoria

Please note that our webpage contains external links. We do not control the content or availability of these external sites, and inclusion of any link does not necessarily imply endorsement or affiliation.

Crisis Lines

24 Hour Vancouver Island Crisis Line: 1.888.494.3888
https://www.vicrisis.ca/
https://www.vicrisis.ca/crisis-chat/
https://www.islandhealth.ca/our-services/mental-health-substance-use-services
https://www.islandhealth.ca/our-services/mental-health-substance-use-services/access-referrals-mental-health-substance-use-services
https://www.islandhealth.ca/our-services/youth-family-substance-use-services/access-referrals-youth-family-substance-use-services

Kuu-us Crisis Line: 1.250.723.2323
The KUU-US Crisis Line is a resource for suicide prevention for Indigenous people on Vancouver Island and in the province of British Columbia. Help is available 24 hours a day. If you are facing a crisis, call any time.

Adult Crisis Line:   1.250.723.4050

Youth Crisis Line:  1.250.723.2040

Vancouver Island and through the Province of BC:  1.800.588.8717

Victoria Women’s Sexual Assault Centre Crisis and Information line: 250.383.3232

Victoria Women’s Transition House 24 Hour Crisis Line: 250.385.6611

BC Bereavement Helpline
https://bcbh.ca/
https://www.healthlinkbc.ca/health-topics/suicidal-thoughts-or-threats
https://helpstartshere.gov.bc.ca/

Indian Residential School Survivors Society Crisis Line: 1.800.721.0066
www.irsss.ca

Youth Against Violence Line: 1.800.680.4264
http://www.youthagainstviolenceline.com/

Services and Societies

Victim Services in BC – 1.800.563.0808 (call or text)
211-VICTIMLINKBC@UWBC.CA
https://www.bchousing.org/housing-assistance/women-leaving-violence
VictimLinkBC is a support program for victims of crime and trauma across B.C.

Information, Advocacy, & Support for BC Seniors
https://seniorsfirstbc.ca/
Seniors Abuse & Information Line (SAIL) at 604.437.1940 or toll free at 1.866.437.1940, 7 days a week from 8:00 a.m. to 8:00 p.m., to get a referral to their legal advocate and other programs.

BC Mental Health and Substance Use Services:
http://www.bcmhsus.ca/
https://www.heretohelp.bc.ca/

Alcoholics Anonymous
https://aavictoria.ca/meeting-guide/

Narcotics Anonymous – 1.855.562.2262
https://www.bcrna.ca/index.php?category=meetings

Umbrella Society – 250.380.0595
https://www.umbrellasociety.ca/

Victoria Disability Resource Centre
https://drcvictoria.com/resources/https-drcvictoria-com-resources-http-drcvictoria-com-resources/
Organizations in the Greater Victoria area that offer either free or affordable counselling services.

Citizen’s Counseling Centre – 250.384.9934
https://citizenscounselling.com/

Mom’s Stop the Harm/Holding Hope
https://www.momsstoptheharm.com/

BC Schizophrenia Society:
https://www.bcss.org/
General Information on Early Psychosis Intervention

Transition House
Victoria – 250.592.2937
https://www.transitionhouse.net/
Sooke – 250.642.2543

Bridges for Women – 250.385.7410
https://bridgesforwomen.ca/

Mary Manning Centre/Child Abuse Prevention and Counselling Society – 250.385.6111
https://www.marymanningcentre.com/

Foundry – Victoria Youth Clinic
https://www.victoriayouthclinic.ca/

Big Brothers Big Sisters
https://victoria.bigbrothersbigsisters.ca/

Anscombe Outpatient Services:
https://www.islandhealth.ca/our-services/mental-health-substance-use-services/anscomb-outpatient-services
The goal of the Anscomb Program is to support children, youth and their families by evaluating and planning treatment for significant emotional, behavioural, psychological and psychiatric symptoms in order to increase the mental health and functioning of children and youth at home, at school and within their home community.

Child & Youth TeleMental Health Service:
https://www.islandhealth.ca/our-services/children-youth-services/child-youth-telemental-health-service
The Mental Health & Substance Use (MHSU) TeleMental Health Program provides consultative psychiatric care to patients in areas that typically experience long wait times or do not have access to local psychiatry services.
Typical TeleMental Health and Substance Use consults could include: medication reviews, substance use screening, assessment, diagnosis and intervention.

The Neurodiversity Family Centre
https://www.neurodiversityfamilycentre.com/?utm_source=google&utm_medium=wix_google_business_profile&utm_campaign=356880734935138948
We are an inclusive space, offering support, education, and fostering connections for individuals of all ages, with or without a formal diagnosis. We offer specialized counselling for neurodivergent children, youth, adults and their families, within, but not exclusively, areas like Autism support, parenting support, and ADHD services. Additionally, we also offer couple’s counselling and specialize in neurodivergent relationship dynamics.

Victoria Speech and Language Centre
https://victoriaspeechlanguage.ca/
Providing excellent evidence-based speech-language services and occupational therapy to children and adults.

Pacific Centre Family Services – 250.478.8357
https://pacificcentrefamilyservices.org/

Surrounded by Cedar Child and Family Services
https://surroundedbycedar.com/

Victoria Native Friendship Centre
https://vnfc.ca/

Nuerodiversity Affirming Mental Health Professionals
Ciara Hart – https://www.ciarahartecounselling.com/
Sarah Wilson – https://www.neurodiversityfamilycentre.com/
Tara Walters (Salt Spring) – https://www.diverse-pathways.com/

Anxiety Disorders Clinic:
https://www.islandhealth.ca/our-services/mental-health-substance-use-services/anxiety-disorders-clinic

Eating Disorder Service:
https://www.islandhealth.ca/our-services/mental-health-substance-use-services/eating-disorders-services

Hoarding Services (HEAT):
https://www.islandhealth.ca/our-services/hoarding-services/hoarding-services-heat

Gambling:
https://www.playnow.com/gamesense/kids-and-gambling.html
https://www.playnow.com/gamesense/support-and-resources.html
https://headsupguys.org/