Eighty-four per cent passenger satisfaction, thanks to you

Our members delivered excellent service through the busiest year in BC Ferries’ history. We moved 22.7 million passengers, 9.7 million vehicles, handled record overloads and skillfully kept aging ships afloat.

The numbers tell the story: 84 per cent of customers rated their ferry experience positively in 2024–25, up 2 per cent from the year before.

One of the most cited positives in customer feedback? “Friendly staff.” That’s you, the deckhands welcoming passengers aboard, the ticket agents finding space for last-minute travellers, the catering crew serving meals and smiles, the engineers keeping the engines turning and every crew member ensuring safe, reliable service no matter the weather or the workload.

You did this despite real challenges. The reports acknowledge the difficulty of recruiting and retaining skilled mariners, particularly in safety-critical roles like licensed officers and engineers. Many of you worked extra shifts, trained new hires and adapted to operational changes, all while keeping safety front and centre.

You also invested thousands of hours in training, from marine emergency duties to safety management. That dedication to learning and preparedness is what allows the public to trust BC Ferries, even during the toughest seasons.

These numbers aren’t a credit to management or governance. They’re proof of your skill, professionalism and commitment to the communities you serve.

You kept the system moving under unprecedented pressure. And you did it with professionalism and pride.

We see you. We’re proud of you. And so are the passengers who count on you every day.